Ebook The Nordstrom Way to Customer Experience Excellence, 3rd Edition: Creating a Values-Driven Service Culture

Ebook The Nordstrom Way to Customer Experience Excellence, 3rd Edition: Creating a Values-Driven Service Culture

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The Nordstrom Way to Customer Experience Excellence, 3rd Edition: Creating a Values-Driven Service Culture

The Nordstrom Way to Customer Experience Excellence, 3rd Edition: Creating a Values-Driven Service Culture


The Nordstrom Way to Customer Experience Excellence, 3rd Edition: Creating a Values-Driven Service Culture


Ebook The Nordstrom Way to Customer Experience Excellence, 3rd Edition: Creating a Values-Driven Service Culture

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The Nordstrom Way to Customer Experience Excellence, 3rd Edition: Creating a Values-Driven Service Culture

Product details

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Audible Audiobook

Listening Length: 6 hours and 14 minutes

Program Type: Audiobook

Version: Unabridged

Publisher: Audible Studios

Audible.com Release Date: November 21, 2017

Whispersync for Voice: Ready

Language: English, English

ASIN: B077K91Y5J

Amazon Best Sellers Rank:

The best of all the previous Nordstrom books and a very easy/fun read. I was a Corp officer for 22 years and even I learned a bunch.

I love this book. It’s my 3rd copy. A must if you work in the customer service industry.

The book presents in a readable and pleasant way the principles of the values-based success in customer service and retail excellence of Nordström. Lessons for everyone in service business and especially in retail.

This book contains many tidbits of a successful “customer first mentality” including stories and examples. While it begins to get repetitive and drag towards the later sections, this is a great read for anyone who interfaces with customers or manages sellers as part of their profession.

Absolute must.

Own a shop and picked up some basic thinking for what type of store we hope to be

The only way to run a business if you care about your employees and customers.

Great read if you are in the service industry.

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The Nordstrom Way to Customer Experience Excellence, 3rd Edition: Creating a Values-Driven Service Culture PDF

The Nordstrom Way to Customer Experience Excellence, 3rd Edition: Creating a Values-Driven Service Culture PDF

The Nordstrom Way to Customer Experience Excellence, 3rd Edition: Creating a Values-Driven Service Culture PDF
The Nordstrom Way to Customer Experience Excellence, 3rd Edition: Creating a Values-Driven Service Culture PDF

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